Click a link to go to that question:
How do I pay you?
Do I have to pay postage?
Do you sell wholesale?
What is the difference between "natural" and "antique" brass?
Do you have a printed catalogue?
Do you have a physical shop?
Can you source products for me?
Where can I learn more about beading and jewellery-making?
Q: How do I pay you?
A: We accept Internet banking (our preferred payment method), as well as regular bank deposit, credit card (via Paypal only), personal cheque and money order. Paypal is currently the only payment method we accept from overseas customers.
When you go through our check-out, you'll be told all the information you need to know about your chosen payment method (bank-account numbers etc). You can read more detailed information regarding payment options at our Fine Print page.
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Q: Do I have to pay postage?
A: Yes, you must pay a postage fee for delivery of your orders. Our postage charges are:
Regular Post within Australia: AU $1.50
Registered Post within Australia: AU $4.30
Express Post within Australia: AU $4.90
International Air Mail: AU $2.50
In most cases, these charges will apply regardless of the quantity you order. However, for extra large orders, we reserve the right to request an additional - and reasonable - postage charge. If applicable, we will inform you about this by email after you have placed your order. You can read more detailed information regarding postage at our Fine Print page.
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Q: Do you sell wholesale?
A: At present, Tomjoolery is a retail-only business. However, if you plan to place a large order, we may be able to offer a bulk-order discount. This is calculated on a case-by-case basis. Please email us for more information before you place your order: service@tomjoolery.com.au.
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Q: What is the difference between "natural" and "antique" brass?
A: Natural brass has not been treated in any way; it is brass (a base metal) in its natural state. Depending on the age of metal and its percentage of copper, the colour of natural brass ranges from bright gold to a more rosey, burnished hue. If the brass is "antiqued", this means it has been electroplated or treated with special chemicals to purposely give it an aged look.
We antique most of our brass products by hand here in our Sydney studio, as this allows us to provide the best quality finish. The products that we antique ourselves are coated with a layer of high-grade clear varnish to protect and preserve the antiqued finish.
Even with this layer of varnish, there may be rare instances in which the brass dulls over time. We're not quite sure why this happens, but we think it could be a reaction with certain skin types, or perhaps wear and tear that causes the varnish to rub away. If this happens, simply rub back the metal with some fine steel wool (available at hardware stores) and re-varnish.
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Q: Do you have a printed catalogue?
A: No. Our inventory is constantly evolving, so we have chosen not to publish as printed catalogue. All the items we have for sale are listed at this web site.
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Q: Do you have a physical shop?
A: No. At the moment, Tomjoolery is an online-only store. The upside to this is that you can browse our cyber-shelves any time of the day or night, and any day of the week.
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Q: If I need a product not shown at your site, can you source it for me?
A: We'll certainly try! Please drop us an email letting us know what you're after, and we'll do our best to locate it for you. We like the challenge!
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Q: I love jewellery-making! Where can I find out more about it?
A: We love it too, and one of the best places we have found to learn more about it is the Australian Beading Forum. Here's a message from the good people who run the Forum:
"With our distinct Australian character, we are sure you will enjoy our Bead Forum no matter what side of the globe you are from. We share our interests in all forms of beading and jewellery design at Beading Forum dot com dot au, and hope you will make us your first port of call when you want to have a chat."
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