How do I pay you?
Do I have to pay postage?
Do you sell wholesale?
Why do you use the daisy in your pictures?
What is the difference between "raw" and "antique" brass?
Do you have a printed catalogue?
Do you have a physical shop?
Can you source products for me?
Where can I learn more about beading and jewellery making?

Q. How do I pay you?
A. We accept Internet-banking bank deposit (our preferred payment method), as well as regular bank deposit, credit card (via Paypal only), personal cheque and money order. Paypal is the only payment method available to overseas customers. When you go through our check-out, you will be told all the information you need to know about your preferred method (bank-account numbers etc). You can read more about payment options at our Fine Print page.

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Q. Do I have to pay postage?
A. Yes, you are required to pay postage. Our postage charges are:

Regular post within Australia: AU $2.00
Registered post within Australia: AU $4.50
Express Post within Australia: $4.90
Extra-Fragile Post within Australia: AU $5.20 What's this?
International Air Mail: AU $4.50

In most cases, these charges will apply regardless of the amount you order. However, for extra large orders, we may request an additional – and reasonable – postage charge. You can read more about postage options at our Fine Print page.

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Q. Do you sell wholesale?
A. At present, Tomjoolery is a retail-only business. However, if you plan to place a large order, we may be able to offer a bulk-purchase discount. Please email us for more information before you place your order: service@tomjoolery.com.au.

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Q. Why do you use a daisy in your pictures?
A. This started out as a decorative touch, but our customers tell us they also find it a useful tool for comparing product sizes. Please be aware, though, that the daisies are real – and as such, they vary in size themselves! So please don’t rely on the flower alone to figure out if a product is the right size for you. Dimensions are clearly outlined in every product listing.

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Q: What is the difference between “raw” and “antiqued” brass?
A: Raw brass is untreated in any way; brass in its natural state. Depending on the age of the metal and its percentage of copper, the colour ranges from bright gold to a more burnished hue. If the brass is “antiqued”, this means it has been electroplated or treated with special chemicals to give it an aged look.

Even with this layer of varnish, there may be rare instances in which the brass dulls over time (several years). We're not quite sure why this happens, but we think it could be a reaction with certain skin types, or perhaps wear and tear that causes the varnish to rub away. If this happens, simply rub back the metal with some fine steel wool (available in hardware stores) and re-varnish.

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Q. Do you have a printed catalogue?
A. No. Our inventory is constantly evolving, so we have chosen not to publish a catalogue. All the items we have for sale are listed on our web site.

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Q. Do you have a physical shop?
A. No, at the moment Tomjoolery is an online-only store.

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Q. If I need a product not shown on your site, can you source it for me?
A. We’ll certainly try! Please drop us an email letting us know what you’re after, and we’ll do our best to locate it for you: service@tomjoolery.com.au. We like the challenge!

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Q: I love jewellery-making! Where can I find out more about it?
A: We love it too, and one of the best places we have found for learning more about this wonderful hobby is the Australian Beading Forum. Here's a message from the good people who run the Forum:

“With our distinct Australian character, we are sure you will enjoy our bead forum no matter what side of the globe you are from. We share our interests in all forms of beading and jewellery design at Beading Forum dot com dot au and hope you will make us your first port of call when you want to have a chat.”

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