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Payment Options
Postage Options
Goods and Services Tax (GST)
Refunds and Returns
Overseas Customers
Privacy Policy

Payment Options

Internet-banking deposit (our preferred payment method)
Regular bank deposit
Credit card (via Paypal only)
Personal cheque
Money order

When you’ve finished shopping and proceed through our check-out, you will be told all the information you need to know about these payment methods – for example, our BSB and account number (for bank payments), or our address (for cheque and money-order payments). Please note that Internet-banking deposit is our preferred payment method.

If you choose to pay by Paypal, you will be taken directly to a secure Paypal page. You do not need to be a Paypal member to pay using this method. You will, however, require a valid credit card. Paypal is currently the only way we can accept credit-card payments. It is also the only payment method we accept from buyers outside Australia.

For Australian customers, we happily accept personal cheques. However, we cannot send your goods until the cheque has been cleared by our banking institution. This process usually takes three working days. Cheques must be made out to Siobhan McMahon, not to Tomjoolery. Money orders must also be made out to Siobhan McMahon.

We require payment within three working days of you placing your order.

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Postage Options

When you proceed through our check-out, you will be asked to select one of the following postage options:

Regular post within Australia: AU $2.00
Registered post within Australia: AU $4.50
Express Post within Australia: $4.90
Extra-Fragile Post within Australia: AU $5.20
International Air Mail: AU $4.50

In most cases, these charges will apply regardless of the amount you order. However, for extra large orders, we reserve the right to request an additional – and reasonable – postage charge. If applicable, we will inform you about this by email after you have placed your order.

We take the utmost care to ensure your Tomjoolery products arrive safely. Unless you select the "Extra Fragile" postage option, your order will be shipped in a protective padded bag.

If the "Extra Fragile" option is selected, your order will be sent in a small, hard-cardboard box (rather than a padded bag). This option is only necessary for a very small number of our products. If we think a certain product should be posted using this method, we will clearly state this - in bold type - in the product description.

Because of the effort we put into protecting your goods, we do not accept responsibility for parcels damaged or lost in the post. For example, if we recommend the "Extra Fragile" option in the product description and you then choose Regular Post instead, we will take no responsibility if your goods are damaged in transit.

By selecting the registered-post option, your order will be automatically insured to the value of AU $100 (Australian customers only). This option also allows us to track the whereabouts of your parcel. We will keep a record of your Registered Post number. If you require it, just email us: service@tomjoolery.com.au.

Extra insurance charges may apply for orders over AU $100. Again, if this is the case, we will email you with more information after you have proceeded through the check-out.

Insurance is also available for most overseas destinations. If you do not live in Australia and would like us to insure your order, let us know via email after you have placed your order. We will then find out the cost for you, and you can pay for insurance separately. We can’t be more specific here about international insurance charges, as these vary from country to country.

Your order will usually ship within three days of us receiving your payment. If for some reason we are unable to meet this target - for example, if your order is large, or if we have a backlog - we will keep you informed by email about the progress of your order.

We'll also let you know via email the date your parcel shipped. Click here to read Australia Post’s estimated delivery times for regular and registered post. Click here to read about the post codes included in Australia Post’s next-day Express Post service.

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Goods and Services Tax (GST)

All Tomjoolery invoices are currently GST exempt.

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Refunds and Returns

We are extremely proud of the quality of our products, and have a strict policy of never sending items that we would not be happy to use in our own jewellery designs. However, if for some reason you are dissatisfied with your order, please email us immediately so we can discuss a solution.

In most cases, we will be happy to refund the cost of a product that you believe is different or of a lesser quality than the sample shown on our web site. You may also exchange it for another item, or request a credit on your next Tomjoolery order. We will not refund the cost of sending your order.

Please choose carefully when you are shopping, as we do not normally give refunds if you selected the wrong item or changed your mind.

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Overseas Customers

We are very happy to accept orders from customers outside Australia. However, please note that the only payment method we currently accept from overseas customers is Paypal.

Overseas orders attract a postage charge of AU $4.50. This covers air-mail postage of your items in a protective padded bag. In most cases, this charge will apply regardless of the amount you order. However, for extra large orders, we reserve the right to request an additional – and reasonable – postage charge. If applicable, we'll inform you about this after you have placed your order.

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Privacy Policy

To process your order, it is necessary for us to collect certain details about you – such as your street address and email address. However, your privacy is very important to us. We will never share your details with a third party.

At the end of your first transaction with us, you will be invited to join our VIP email list. We use this list to keep our customers informed about Tomjoolery specials, events and new products. It is completely up to you whether you become a member, and you can “unjoin” at any time. Again, we will not share your email details with any other party.

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